Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders typically process within 1-2 business days. Once shipped, delivery times vary based on location. Standard shipping typically takes 3-7 business days, while express options may be available for faster delivery. Check your order confirmation for estimated delivery times.
To create an account, click on the “Sign Up” or “Account” button at the top of our website. You’ll be prompted to enter your email address, create a password, and fill in other personal details. Once submitted, you can log in to track orders and manage your account.
Log in to your account, go to the “Account” or “Profile” section, and select “Shipping Addresses” to add or modify your address. If you need to update the address on a recent order, contact our support team immediately, as changes can’t be guaranteed after processing.
Once your order ships, you’ll receive a tracking number via email. Use the number to track your package on the carrier’s website. You can also log into your account and visit the “Order History” section to see your order status and tracking information.
For your security, we do not store credit card information on our systems. Payments are securely processed through third-party payment providers that adhere to industry standards for encryption and security.
No, applicable Vat 5% tax is included. The exact amount will be visible before you finalize your purchase.
We ship to many countries worldwide. To confirm if we ship to your country, please check our shipping policy page or contact customer support. Some restrictions may apply depending on the destination and local customs regulations. Import duty and courier charges customer has to pay.
Depending on the size and availability of items, we may ship your order in multiple packages. You’ll receive a notification and tracking information for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 7 days of the delivery date if the item is unused and in its original packaging. For detailed information on eligible items and return instructions, please review our Returns Policy page.
We apologize for the error. Please contact customer support with your order number, and we will arrange for the correct item to be shipped to you. Return instructions for the incorrect item will also be provided.
If your order arrived damaged, please contact customer support within 2 days of receipt. Include photos of the damaged item(s) and packaging for faster assistance. We will coordinate a replacement or refund according to your preference.
Once your return request is approved, we will provide the return address and any additional instructions needed to complete the process.
You can reach our customer support team via the Contact Us page on our website. Support is available through email, phone, or live chat during regular business hours. For quick assistance, please have your order details handy.
If you’ve entered the wrong shipping address, please contact customer support as soon as possible. We’ll do our best to update the address before your order ships. However, if the order has already been processed, changes cannot be guaranteed.
Once an order is submitted, it may only be modified or cancelled if it hasn’t yet been processed. Contact customer support immediately to request changes and we will do our best to accommodate them.
For some items, we may offer pre-orders if stock will be replenished soon. To pre-order, look for the “Pre-Order” option on the product page or reach out to customer support for more details.
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