Frequently Asked Questions ( Faqs )

Frequently Asked Questions ( Faqs )

Where are your stores located?

It is an online store for retail shopping, as well as wholesalers and distributors.

Will my purchase be delivered to my warehouse? How long will it take?

Orders over the value of AED 1000 are delivered free of charge to the majority of areas across UAE. If you live in an outlying area, please contact customer care email to check for specific details relating to your required delivery location.

Can my purchase be delivered at a time convenient for me?

We’ll send you a notification message on your mobile number about the estimated delivery time 24 hours before the delivery. If you wish to change the time or postpone the delivery, contact Customer Care. Postponed deliveries will be rescheduled to the next available date.

What if I receive a damaged product?

Any product or damaged good shall not be sold under any warranty. For any genuine problem we will replace free of cost.

What if my order value is less than free delivery eligibility value?

All transportation expenses must be paid by the buyer. Any delivery over AED 1000 will be free of charge.

What is your return/exchange policy?

Our Return Policy explains terms and conditions for returns, exchanges and refunds.

If I want to return any product, what I have to do?

Accessory items unused, with original packaging, not damaged and with original receipt can be returned and exchanged within 7 days. A credit note for the same value will be issued.

What are the upcoming promotions?

Contact Customer Care by emailing to care@souqdesigns.com for more information.

I want to share some feedback. How can I do that?

We’re always looking to improve your experience and welcome your feedback. Send us your comments and suggestions at care@souqdesigns.com

Any other questions?

If you have other questions, call Customer Care by emailing at care@souqdesigns.com

How can I know the prices of any special product?

You may send us email at sale@souqdesigns.com and we will try to reply ASAP.